Please click on the PDF to access new client forms, policies and procedures and boarding information. We ask that you please print these forms and have them filled out prior to your consult.
Policies and Procedures 2019
New client info
The Furry Godmother is owned and operated by Heather M Deschambeau
Our mailing address is: 2310 Kennwynn Rd Wilmington, DE 919810
Mon-Fri: 8:30am to 6:30pm
Saturday: 10:00am to 3:00pm
Sunday: Closed (emails and phone messages received will be returned by the end of the following business day)
How does the service work?
To schedule services, please simply fill out our online form , call us directly at 302-547-2078 or email us your details at email@example.com. Once we receive your request, a staff member will contact you to schedule your FREE in home consult.
What happens at the consult?
The Free in home consult takes place between you and your prospective sitter at a convenient time for you both. It is a wonderful opportunity for your family to meet us and for us to get to know your furry loved ones. The consult typically lasts about 30 minutes. We spend the time gathering information about the care of your animal(s), their likes and dislikes, feeding information, our policies and procedures and more. You may access our intake forms above by clicking the links provided. We ask that you please have two copies of your house key available (one for the sitter and one for the office). If your home is typically accessed via a code, we ask that you still please provide one key for the office in case of a power outage.
Is a deposit required?
Yes. We require a 25% deposit of your invoice total within seven days of your consult. Your balance will be due approximately ten days after the end of your scheduled service. Should your consult fall within seven days of the first scheduled visit, full payment will be due by the start of any service. This policy does not apply to our regular, monthly clients. Monthly clients will be sent a monthly invoice due by the 25th of each month and cancel fees are assessed separately.
What forms of payment do you accept?
The Furry Godmother accepts cash, checks, Zelle, Venmo and PayPal.
Are there cancellation fees?
Yes. Our cancel fees are as follows:
Vacation clients cancelation/change fees -
10 days prior to start of first scheduled visit - 10% of the invoice total is due
7 days prior to start of first scheduled visit - 25% or deposit amount forfeited
5 days prior to start of first scheduled visit - 50 % of invoice total is due
2 days prior to start of first scheduled visit - 75 % of invoice total is due Less than 24 hours notice - 100% of invoice total is due
Regular clients cancelation/change fees-
A regular client is a client with whom The Furry Godmother has an ongoing relationship on a regular basis (weekly or monthly). Regular clients will be emailed their invoices within five days prior to the start of the month. It is imperative for the client to review the invoice and contact the office immediately, should there be any discrepancies. If the office does not hear otherwise within 48 hours, we reserve the right to assume the invoice is correct.
Regular clients may cancel up to 9pm(for mid day visits) prior to the day of scheduled service with no penalty. Clients may cancel up to 8am(for dinner or pm visits) the day of scheduled service with no penalty. For
cancellations 9pm-8am(mid day visits) OR 8am-noon (dinner and pm visits) a $5 cancel fee will be added. Any canceled, scheduled visit for mid day after 8am or any dinner/pm visit after noon; full payment will be expected. Should you need to cancel, please send an email as soon as possible. If it is last minute, please send an email and text to the office and sitter.
Regular clients must give a minimum of ten business days notice should they want to cancel service. If notice is not given, a $50 penalty will be added to the final invoice.
For ALL clients - there are no refunds for any early termination. Changes and additions to the agreed upon schedule are subject to a $5 fee, once the invoice is confirmed.